Check FAQ below
before contacting us!
Frequently asked questions
What is Moonlight Crate?
Moonlight Crate is a bookish small business that curates monthly and special book boxes and creates book-inspired merch and products.
How much do your crates cost?
Our monthly MOONLIGHT CRATE COLLECTION boxes cost 24£ + shipping.
When is my subscription renewed?
Your subscription is renewed every month 25-30th (5-6 weeks before the box ships out), depending on which day you've started your subscription the first time.
When monthly MOONLIGHT CRATE COLLECTION boxes ship out?
Monthly boxes ship out 4-10th of each month.
I am an artist/business and would like to become a vendor. How do I contact you?
We are glad to hear you want to be involved! Please use contact form on Contact page. If you are selling items, we might ask to send us some samples. Don't forget to add your social/website links. Please also include your wholesale/commercial price list for the reference.
I am a youtuber/blogger. How do I get a free box for a review?
We are happy to hear you want to spread the new about our crate!
I am an author. How my book can get included in the box?
We are very interested in discovering new independant authors. Use contact form on Contact page and let us know about you and your book. We might ask you to send an arc, which we could read and decide whether your book is the right fit for our crate.
Once we box is shipped out we won't accept any returns or exchanges.
Once a is processed (shipping label created or shipping notification sent out) we will not be able to cancel your order.
Loss and Damages
Tracked boxes are insured by the courier, therefore, we cover up to 100% of damages, but we take each case on a case by case basis. In the event that your box has not been delivered due to an incorrect address/insufficient information, we will not issue a refund as we can only ship to the information provided. If your box was not delivered for another reason, contact us and we will review your claim and make a decision from there.
Do you ship to my country?
We ship worldwide (or where Royal Mail services ship at the moment).
How do I subscribe to monthly MOONLIGHT CRATE COLLECTION boxes?
Every month 25-30th you have an opportunity to subscribe for the upcoming box. After this period, you are only able to buy a one-time box, if there are any available after our current or new subscribers got one.
How do I cancel/freeze my subscription?
Our system doesn't allow automatic cancelling and it must be done manually by us. Please contact us at least 3-4 days BEFORE the renewal period (25-30th) to be able to cancel. If you are late, you will be charged for the next month, but we will cancel your subscription after it.
What is included in monthly MOONLIGHT CRATE COLLECTION box?
Every box includes 5 collectible items that stay the same every month, only fandoms, designs and vendors might change.
How do I change card/address information for my subscription?
You should be able to change your card information on your profile, as well as your address, but please email us at firstname.lastname@example.org with your new address as well, so we could double-confirm it was definitely changed.