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Frequently asked questions

What is Moonlight Crate?


Moonlight Crate is a bookish small business that curates bookish merch boxes and book-inspired products. Our special boxes include various goodies/books, more information can be found in the description of the particular box.




How much do your crates cost?


Special boxes and separate items have various costs, please check when ordering.




I am an artist/business and would like to become a vendor. How do I contact you?


We are glad to hear you want to be involved! Please use contact form on Contact page. If you are selling items, we might ask to send us some samples. Don't forget to add your social/website links. Please also include your wholesale/commercial price list for the reference.




I am a youtuber/blogger. How do I get a free box for a review?


We are happy to hear you want to spread the new about our crate! We do not currently send promotional boxes to influencers, but if you believe you have something to offer that could make us to make an exception, please contact us. Use the contact form on Contact page and add your profile links, as well as estimated reach numbers, and we will contact you after we review your application.




I am an author. How my book can get included in the box?


We are very interested in discovering new independant authors. Use contact form on Contact page and let us know about you and your book. We might ask you to send an arc, which we could read and decide whether your book is the right fit for our crate.




Return policy


Once we box is shipped out we won't accept any returns or exchanges.




Cancellations


Once a is processed (shipping label created or shipping notification sent out) we will not be able to cancel your order.




Loss and Damages


Tracked boxes are insured by the courier, therefore, we cover up to 100% of damages, but we take each case on a case by case basis. In the event that your box has not been delivered due to an incorrect address/insufficient information, we will not issue a refund as we can only ship to the information provided. If your box was not delivered for another reason, contact us and we will review your claim and make a decision from there. If you chose standard shipping and your box was not delivered, we will issue a refund only on a case by case basis. If your box has arrived damaged or items are missing, you have up to 15 days to notify us and begin a claim. You will be required to provide photographic evidence. Any claims submitted after 15 days will not be entitled to a replacement or refund.




Do you ship to my country?


We ship worldwide (or where Royal Mail services ship at the moment).




When are monthly book boxes are going to come back?


Unfortunately, the regular book boxes are put on indefinite hold.