Check FAQ below
before contacting us!
Frequently asked questions
What is Moonlight Crate?
Moonlight Crate is a bookish small business that curates bookish merch boxes and book-inspired products.
How much do your crates cost?
Special boxes and separate items have various costs, please check when ordering.
I am an artist/business and would like to become a vendor. How do I contact you?
We are glad to hear you want to be involved! Please use contact form on Contact page. If you are selling items, we might ask to send us some samples. Don't forget to add your social/website links. Please also include your wholesale/commercial price list for the reference.
I am a youtuber/blogger. How do I get a free box for a review?
We are happy to hear you want to spread the new about our crate!
I am an author. How my book can get included in the box?
We are very interested in discovering new independant authors. Use contact form on Contact page and let us know about you and your book. We might ask you to send an arc, which we could read and decide whether your book is the right fit for our crate.
Once we box is shipped out we won't accept any returns or exchanges.
Once a is processed (shipping label created or shipping notification sent out) we will not be able to cancel your order.
Loss and Damages
Tracked boxes are insured by the courier, therefore, we cover up to 100% of damages, but we take each case on a case by case basis. In the event that your box has not been delivered due to an incorrect address/insufficient information, we will not issue a refund as we can only ship to the information provided. If your box was not delivered for another reason, contact us and we will review your claim and make a decision from there.
Do you ship to my country?
We ship worldwide (or where Royal Mail services ship at the moment).
When are monthly book boxes are going to come back?
Unfortunately, the regular book boxes are put on indefinite hold.